Michael Hughes
Healthcare Training
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Courses (in-house)
Communication Skills
Communication Skills
Seven hours
Introduction / Refresher
All levels and disciplines of staff
To enable staff of all levels and disciplines communicate more effectively.
Up to 15 students
- Communication as a two-way process
- Why we communicate
- Verbal and non-verbal communication
- Environmental factors
- Appearance and first impressions
- Body language issues
- Use of touch
- Listening and questioning skills
- Speech issues
- Knowledge test
Lecture, group discussion and practical
exercises.
Students are assessed on the basis of
their performance of the exercises and
in the summative test at the end.
- Care Standards Act regulations
- Skills for Care Induction Standards
- National Vocational Qualifications
- Attendance forms
- Course notes / handouts
- Knowledge tests
- Training records
- Feedback forms
- Certificates of Achievement
Dependent on your training needs.
Call 020 8883 5244 for a quote!
Seven hours
Introduction / Refresher
All levels and disciplines of staff
To enable staff of all levels and disciplines communicate more effectively.
Up to 15 students
- Communication as a two-way process
- Why we communicate
- Verbal and non-verbal communication
- Environmental factors
- Appearance and first impressions
- Body language issues
- Use of touch
- Listening and questioning skills
- Speech issues
- Knowledge test
Lecture, group discussion and practical
exercises.
Students are assessed on the basis of
their performance of the exercises and
in the summative test at the end.
- Care Standards Act regulations
- Skills for Care Induction Standards
- National Vocational Qualifications
- Attendance forms
- Course notes / handouts
- Knowledge tests
- Training records
- Feedback forms
- Certificates of Achievement
Dependent on your training needs.
Call 020 8883 5244 for a quote!
Course title:
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'It's not what you say, it's the way that you say it…'
This seven-hour course helps staff of all levels and disciplines communicate more effectively between themselves and clients.
This seven-hour course helps staff of all levels and disciplines communicate more effectively between themselves and clients.
Class size:
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Call Michael today on 020 8883 5244
or email info@michaelhughestraining.com
or email info@michaelhughestraining.com
© Michael Hughes 2008
Better
training,
better
staff!
training,
better
staff!
Michael Hughes MSc BSc(Hons) RN DipN ENB 998 ENB 978 Cert HPM FRSH FIHPE
Healthcare Training 75 Fortis Green Road, London N10 3HP Tel/Fax: 020 8883 5244
Healthcare Training 75 Fortis Green Road, London N10 3HP Tel/Fax: 020 8883 5244
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This course description is not a contract and content may change due to changes in practice.
